General Question
Q. Can you offer me advice on which software or instrument to purchase?A. Absolutely yes, we pride ourselves on being able to offer comprehensive advice, on all out products. Its one of the reasons we are a market leader.
Q. What do I do if I am unhappy with the service provided by Northern Music Online?
A. Contact Us as soon as possible either by email or phone 01977 797422.
Upgrades
Q. Do you have an upgrade policy?
A. Yes! Our in-store sales currently have perhaps the industry best upgrade policy, which aims to give our instrumental customers an easy, painless path to a better instrument. Conditions apply.
Shipping
Q. How fast do you ship orders?A. We aim to ship order made before 4pm the same day, items made after 4pm will be shipped the next day. If you buy any software it will automatically be shipped using Special Delivery, which means you should recieve your item the very next day* (subject to the above conditions)
Q. Can I ship to an Address that is different to my billing address?
A. Unfortunately not, this is because of our fraud protection policy. All orders must be shipped to the address of the card holder. This ensures that we do not ship fraudulent transactions.
Returns
Q. How do I return an item?A. To return a product within 7 working days of reciept, please contact our customer service department with the item details including serial number and order number.
Q. My item is faulty what should I do?
A. If it is within 7 days of reciept, contact us using the above procedure, and we can expedite a return or repair. If it is outside 7 days and falls under warranty, you need to contact the manufacturer, you find this information on the product packaging.
Music in Education
Q. What facilities are available for music teachers?A. We actively support music education. Teachers are encouraged to contact us with their enquiries.
Q. Do you offer educational discounts on products?
A.Yes, we try to offer educational disounts where possible, items such as software often have a discounted version, search for academic. On certain items it may not be possible to offer a discount. If you are in any doubt please contact us
Student Development
Q. How can I best ensure my child's success in music?
A. This is such an important question. There are several things you can do, and if you follow them all, we believe you will provide the ideal conditions for your child to prosper musically, as in life.1. Always provide the best instrument possible, from a reputable maker. Inferior instruments may prove a false economy, while older instruments should always be checked over by a specialist, and should be scrupulously maintained.
2. Seek out a teacher with a good reputation. A good teacher should possess excellent interpersonal skills. While they should feel comfortable telling you if your child is working below potential, they should also have the maturity to care for the whole child, and not just the musician in the child.
3. Expose the child to musical excellence at every opportunity; that means on CD, in concert, parades, festivals, etc. Experiencing excellence in others has the power to inspire.
4. Encourage your child to perform wherever possible. Pride in performance is an excellent motivator. When mistakes happen, simply point out that it's ok, that's an important part of learning; and always be reassuring.
5. Encourage children to record themselves. We don't hear ourselves as others hear us when we are busy working out what notes to play next. Plus, if you know you'll soon be listening to the results of your efforts, you tend to try harder.
6. Congratulate children on their efforts; remember, approval is what we all crave the most.