Your Basket: General Question
Q. Can you advise me on which software or instrument would best suit my needs?
A. Most certainly! We pride ourselves on being able to offer comprehensive advice on a wide range of products. This could be one of the reasons why we are musical retailer of choice to so many musicians.
Q. What do I do if I am unhappy with the service provided by Northern Music Online?
A. Contact Us as soon as possible either by email or phone 01977 797422.
Instrument Upgrades
Q. Do you have an upgrade policy?
A. Yes! Our in-store sales currently have perhaps the industry best upgrade policy, which aims to give our instrumental customers an easy, painless path to a better instrument. Conditions apply.
Shipping
Q. How fast do you ship orders?
A. Wherever possible, (and subject to payment clearing), we aim to ship orders made before 3pm on the same business day. Orders placed after 3pm will typically be shipped the next business day, provided goods are in stock at time of order. Larger items may be supplied under a drop shipping agreement directly from our supplier(s) (currently available in mainland UK only), , and may take additional time to ship. Software purchases will automatically be shipped using a courrier service such as Special Delivery, which means that in most instances you could recieve your item the very next business day* (subject to the above conditions). Please note, however, we cannot undertake to guarantee next business day delivery. If you are concerned about the timeframe for delivery, we recommend that you contact us prior to placing your order.
Q. Can I ship to an Address that is different to my billing address?
A. Unfortunately not, this is because of our fraud protection policy. All orders must be shipped to the address of the card holder. This ensures that we do not ship fraudulent transactions.
Returns
Q. How do I return an item?
A. To return a product within 7 working days of reciept, please contact our customer service department with the item details including serial number and order number.
Q. My item is faulty what should I do?
A. If it is within 7 days of reciept, contact us using the above procedure, and we can expedite a return or repair. If it is outside 7 days and falls under warranty, you need to contact the manufacturer, you find this information on the product packaging.
Music in Education
Q. What facilities are available for music teachers?
A. We actively support music education. Teachers are encouraged to contact us with their enquiries.
Q. Do you offer educational discounts on products?
A.Yes, we try to offer educational disounts where possible, items such as software often have a discounted version, search for academic. On certain items it may not be possible to offer a discount. If you are in any doubt please contact us
Student Development
Q. How can I best ensure my child's success in music?
A. This is such an important question. There are several things you can do, and if you follow them all, we believe you will provide the ideal conditions for your child to prosper musically, as in life.
1. Always provide the best instrument possible, from a reputable maker. Inferior instruments may prove a false economy, while older instruments should always be checked over by a specialist, and should be scrupulously maintained.
2. Seek out a teacher with a good reputation. A good teacher should possess excellent interpersonal skills. While they should feel comfortable telling you if your child is working below potential, they should also have the maturity to care for the whole child, and not just the musician in the child.
3. Expose the child to musical excellence at every opportunity; that means on CD, in concert, parades, festivals, etc. Experiencing excellence in others has the power to inspire.
4. Encourage your child to perform wherever possible. Pride in performance is an excellent motivator. When mistakes happen, simply point out that it's ok, that's an important part of learning; and always be reassuring.
5. Encourage children to record themselves. We don't hear ourselves as others hear us when we are busy working out what notes to play next. Plus, if you know you'll soon be listening to the results of your efforts, you tend to try harder.
6. Congratulate children on their efforts; remember, approval is what we all crave the most.
Last Updated: January 25, 2011